You will be able to send your practitioner a message up to 2 days before and 5 days after your consultation. This is to make sure you have received any documentation you need for the consultation beforehand, and to make sure you receive any treatment plans or documents after the consultation. If you have any queries within the 5 days post your consultation feel free to message your health care professional. Once it's been over the 5 days post your consultation you will need to rebook in with them.

Not to worry if you get disconnected from your video call. Just make your way back to your patient log in and you’ll be able to get back into your call, just click the video call icon in your upcoming sessions or chat centre and you’ll be let back in.

Please put a request in via the contact us page, we are always bringing on new practitioners, coach types and instructors so any requests are welcomed.

You can reach out to the help desk via the contact us page and we will contact your practitioner.

Unfortunately, if you cancel or did not show up to an appointment within 24 hours of the appointment time, the fee is non-refundable.

Telimed uses a secure checkout with Stripe, we accept credit or debit cards only.

The minimum qualification is a Bachelor of Health Science (Naturopathy). You will also need to be registered with an association and insured.

In the case of an emergency or life threatening situation, please call your local emergency services number (for example, 000).

No. Telimed is an independent Australian-owned holistic telehealth platform and is not affiliated with TelMed, Open Telemed, or any other telehealth or health insurance provider. Telimed was created to connect patients with qualified health and wellness practitioners online, including naturopaths, nutritionists, dietitians, psychologists, counsellors, hypnotherapists, personal trainers, yoga instructors and speech pathologists. While some organisations may have similar names, Telimed operates independently with its own management team, practitioner network, policies and technology platform. If you have any questions about Telimed, please contact us directly and we'll be happy to help.

Telimed is a telehealth platform that gives you virtual access to the health professional you need — psychology, counselling, dietetics, naturopathy, nutrition, coaching, personal training, speech pathology, yoga and hypnotherapy, all in one place. Instead of booking separately with different providers who've never spoken to each other, you can find and see the right person through Telimed, and your practitioners actually work from the same picture of you.

Yes. Telimed is a genuine Australian telehealth platform based in Robina, Queensland, connecting patients with qualified, verified allied health practitioners for virtual consultations. Session pricing is comparable to seeing someone in person — Telimed isn't a discount or bulk-billing service, it's a normal, properly credentialed appointment, just done virtually. Telimed is strictly for non-emergency care: if you need urgent help, call 000 or contact your regular doctor.

You find and book a practitioner through Telimed the same way you'd book any appointment — choose the type of support you need, pick a practitioner, and see them over video from wherever you are. What's different is what happens after that first booking: if you're seeing more than one practitioner through Telimed, they can see what the other is doing, so you're not starting over and re-explaining your situation every time you see someone new.