Terms and Conditions for Patients:

1. Account Creation and User Conduct:

• Users must create an account to access Telimed's services.
• Users agree to provide accurate and up-to-date information during the account creation process.
• Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

2. Consultations and Practitioner Interactions:

• Users understand that Telimed is a platform connecting them with healthcare and wellness practitioners.
• Users agree to engage in consultations responsibly and to follow the guidelines set forth by practitioners.

3. Privacy and Data Security:

• Telimed is committed to safeguarding user data as outlined in the Privacy Policy.
• Users understand and accept the risks associated with online consultations and data transmission.

4. Fees and Payments:

• Users acknowledge and agree to any fees associated with consultations as outlined on the platform.
• Payments will be processed securely through the designated payment gateway.

5. Termination of Account:

• Telimed reserves the right to terminate user accounts for violations of the Terms and Conditions or for any other reason deemed appropriate by the platform.

6. Platform Usage and External Consultations:

• Users agree not to solicit or engage in consultations with Telimed practitioners outside the platform.
• Users are prohibited from attempting to arrange appointments or consultations independently with Telimed practitioners outside of the platform.

7. Cancellation Policy - Patient:

• Patients agree that appointment cancellations or rescheduling requests made within 24 hours of the scheduled consultation time will result in the loss of the consultation charge.
• Cancellation or rescheduling requests made more than 24 hours in advance will be subject to the terms outlined by the individual practitioner.

Terms and Conditions for Practitioners:

1. Practitioner Registration and Qualifications:

• Practitioners must register on Telimed, providing accurate and verifiable information regarding their qualifications and professional background.
• Practitioners must maintain valid certifications and licenses.

2. Professional Conduct:

• Practitioners agree to uphold the highest standards of professionalism during consultations and interactions with patients.
• Any inappropriate conduct may result in the termination of their account.

3. Fees and Payments:

• Practitioners agree to the fees associated with using Telimed's platform as outlined in the agreement.
• Payments will be processed securely through the designated payment gateway.

4. Availability and Scheduling:

• Practitioners are responsible for setting their availability and managing their appointment schedules on the platform.
• Practitioners agree to be punctual and available for scheduled consultations.

5. Confidentiality and Data Security:

• Practitioners agree to maintain the confidentiality of patient information and adhere to Telimed's privacy and security policies.

6. Termination of Account:

• Telimed reserves the right to terminate practitioner accounts for violations of the Terms and Conditions or for any other reason deemed appropriate by the platform.

7. Patient Referrals and External Engagements:

• Practitioners agree not to solicit patients from Telimed for consultations outside the platform.
• Practitioners are prohibited from providing contact information or attempting to engage in consultations with Telimed patients independently outside of the platform.

8. Cancellation Policy

• Practitioners agree that appointment cancellations or rescheduling made within 24 hours of the scheduled consultation time will result in the issuance of a 20% discount code to the patient for their subsequent booking.
• Practitioners are responsible for providing timely notification to patients in case of any schedule changes.