Privacy Policy for Telimed

This Privacy Policy describes how Telimed ("we", "us", or "our") collects, uses, and discloses personal information in accordance with the Australian Privacy Act 1988.

1. Information Collection

We collect personal information directly from you when you register for an account, book a consultation, communicate with us or practitioners, or otherwise interact with the Telimed platform. This may include:

- Name, date of birth, email address, phone number, residential address

- Health-related information you provide (e.g. symptoms, medical history, health goals)

- Information from consultations, including chat messages and video session logs (where applicable)

- Billing and payment information

- Practitioner-related business and registration details (for practitioner users)

By creating an account and using the Telimed platform, you consent to the collection, use, and disclosure of your personal and health information as outlined in this Privacy Policy.

2. Use of Personal Information

We use your personal information to:

- Provide and administer our telehealth services

- Connect you with suitable health practitioners

- Enable communication with practitioners before and after consultations

- Provide support, respond to inquiries, and improve user experience

- Send appointment reminders, platform updates, and marketing content (where you’ve opted in)

- Comply with legal obligations, including under healthcare regulations

We will not use your sensitive information (including health information) for secondary purposes without your consent, unless otherwise permitted by law.

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. When no longer required, data will be securely destroyed or anonymised.

Some of your data may be stored or processed overseas. Where this occurs, we take reasonable steps to ensure the country has adequate privacy protections under the Privacy Act.

3. Disclosure of Personal Information

 We may disclose your personal information to:

- Healthcare practitioners you book with

- Our employees, contractors, or service providers (such as hosting providers, customer support tools, and payment gateways)

- Government agencies or regulators where required by law

- Third-party tools (e.g. Stripe, analytics software) under strict data protection terms

All third-party disclosures are made in accordance with the Australian Privacy Principles.

4. Security of Personal Information

 We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. This includes:

- Data encryption

- Secure hosting environments located in Australia or countries with adequate privacy protections

- Access controls for staff and practitioners

- Regular system security reviews

Despite our best efforts, no system can be guaranteed to be 100% secure.

5. Access and Correction

You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, incomplete, or outdated.

Requests can be made by contacting us at enquiries@telimed.health. We will respond within a reasonable timeframe (usually within 30 days).

6. Cookies and Tracking Technologies

  We use cookies and similar technologies to enhance your experience and analyse platform usage. These may include:

- Session cookies

- Analytics tools (e.g. Google Analytics)

- Tracking for marketing (e.g. Meta pixels, where applicable)

You can manage cookies via your browser settings. By continuing to use our platform, you consent to our use of cookies in accordance with this Privacy Policy.

7. Third-Party Links

Our platform may contain links to third-party websites. These sites are not controlled by us, and we are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on our website and update the “Last Updated” date. Your continued use of the platform after any changes constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions about this Privacy Policy, or wish to make a privacy complaint, contact us at: enquiries@telimed.health  

We take privacy seriously and will respond to your query promptly. We aim to investigate and resolve privacy complaints within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).